- Shipping & Returns
Shipping & Returns
You can return or exchange any regular price items that are new, unworn and unaltered which has not been laundered or embroidered within 30 business days. We can issue a 100% refund for the products to a store credit or to your original payment method. Please note:
1) Clearnace items are final sale, Please make sure to check the size chart for the style you are ordering.
2) Shipping costs can not be refunded.
3) In the case where your order was eligible for free shipping, the shipping charges will be deducted from the refunded total amount.
4) Shipping charges are non-refundable. Please insure that the shipping address you provide is accurate. In the case that the correct address is not provided, and/or parcels are not picked up at their destination/post office, we do hold the right to charge an additional shipping fee.
A Return Authorization (RA) number must be requested within 30 days after receipt of goods. This number can be obtained by e-mailing our Returns Department. This RA number must be placed on the outside of all returned packages. If a return has been made without an RA request a handling fee of $2 per item will apply.
- Once your return is received and inspected by us (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied and posted to your account.
- You are responsible for all shipping costs associated with getting your order back to us.
- Please contact our customer service if you are unsure of sizing for any items prior to placing your order and we will be happy to help you narrow it down.
- Clearance Items are a final sale and can not be refunded or exchanged.
- Regular price sets are sold as a single item, In the case where 1 piece is not the right size it can be exchanged for an additional cost.
- Clearance sets can not be Mixed and Matched with different sizes.
- Partial Refund: If your order was eligible for free shipping, upon returning a part of the order a $18.99 shipping chaerge will be deducted from the refunded amount. (This apply only if your total sale after the refund is less then $129)
Packaging / Tags
- Please make sure all original packaging, tags, etc are included and intact. If you are missing tags, please contact us prior to return.
- Items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
- All U.S Shipping is VIA UPS and is with signature required. If you do not want this option please indicate that in your order. Upon such request, We are relived from any responsibility once the package has left our warehouse.
- International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
- Any items shipped COD or have additional brokerage fees will be rejected.
Order Cancellation / Modifications
- Orders can be modified or cancelled only while their status is labeled “Awaiting Fullfilment”. Once an order has been changed to “SHIPPED” it cannot be cancelled or modified, as the order has been processed by our shipping department and we are awaiting tracking information.
It is your responsibility to provide the correct address and to either be home when the package is due to be delivered or to pick it up from the courier location.
If a package is returned to us, you must pay the new shipping charges before the package can be shipped out again. We will not be able to refund the original shipping cost.
If free shipping was provided, then a shipping fee of $14.99+tax must be paid in order for the shipment to be shipped out again. If a refund is required, then $14.99+tax will be deducted from the refunded amount.
If shipping the parcel back to us is not cost effective we hold the right to instruct the shipping company to discard the package.